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  1. The Good Alma
  2. FAQ

FAQ

The Good Alma

  • How does The Good Alma manufacture products ethically?
  • How do you ensure your products and packaging are eco-friendly?
  • How can I wash and care for the products I've purchased from you?

Orders & Payments

  • How can I buy one of your products?
  • Why is my payment failing?
  • Can I change or cancel my order?
  • Where is my order confirmation email?
  • Which payment methods do you accept?

Shipping

  • Where does The Good Alma ship from?
  • How much does shipping cost and how long is it?
  • I entered the wrong shipping address, can you help?
  • Where is my order? Has it been dispatched?
  • My order tracking is not updating
  • Why is my order taking longer than specified?
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Returns & Refunds

  • How do I make my return?
  • I've made a duplicate order, can you assist?
  • Where can I find you T&Cs?